Support

Please feel free to contact us, should you need more information about the service of Nubefone.

Contact us

Starting with Nubefone

^

What’s Nubefone?

Nubefone is an app that allows you to call anywhere in the world at the lowest prices.

Nubefone works with regular line calls, which means that you will not have to be online during the call, this way you will always be able to call with the best quality, at any time.

Nubefone uses a calling system named callback:

1. You dial a number or a contact from the app.
2. The app automatically connects to our servers, requesting your call.
3. The nearest nubefone’s server calls your phone.
4. Your phone rings and you pick the call.
5. Nubefone connects you with the person you are calling (you start listening to the calling tone).
6. Enjoy the conversation!

You will not have to wait until you reach your home or office WiFi, the experience is similar to a SIM call, only that is way cheaper.

^

Where is Nubefone available?

Although you can call anywhere in the world with Nubefone, you can only sing up with phone numbers that belong to one of these countries:

Germany, Andorra, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Chile, China, Cyprus, Denmark, Slovakia, Slovenia, Spain, The United States, Finland, France, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Lybia, Malta, Mexico, Norway, Panama, Netherlands, Paraguay, Peru, Poland, Portugal, Qatar, United Kingdom, Rep. It checks, Rep. Dominican, Romania, Russia, Sweden, Switzerland, Uruguay and Venezuela.

^

Do I need internet data on my phone?

You don’t need to be online during the call.

The signal doesn’t travel through the internet, its like a regular call, which is why the quality is so high, without cuts or interferences.

The app only needs your mobile internet data to connect with the servers in the cloud and start the call (the same as sending a text message through WhatsApp), to continue with the call, you will not need internet data.

^

What is the difference between Nubefone and Skype?

The main difference is that Nubefone does not require internet mobile data to transmit your voice, it uses your phone’s line.

This way nubefone achieves the advantages of quality and availability of the regular phone calls while maintaining the unique internet’s low prices.

There are many users looking for alternatives to the regular phone calls high rates, they use Skype to save some money, but since Skype requires the usage of internet data, the calls are not as reliable.

Nubefone has been made to offer a reliable alternative for this users, since it does not require the usage of internet data, but at the same time maintains low rates on your phone calls.

^

Can I call to any phone?

Yes, you can call anywhere in the world, landline or cellphone.

How does Nubefone work

^

Why is Nubefone calling me?

Nubefone uses a recall system, when you call a phone number, you receive a call from the nearest Nubefone server from you, and when you pick up, nubefone connects you with the contact you want to talk to.

To be able to start talking, you must pick up Nubefone’s call first.

^

Why do I need internet data for?

Even though the voice transmission does not require any data, in order to start the call, the app needs to contact with Nubefone’s servers, this communication its set through internet data.

Once the call is established, no more internet data will be required, you can even close the app and the call will keep going until you hang up.

^

Which phone number will show up on the receiver’s phone?

Your phone number will show up on the call receiver phone, just like it would if you were calling directly.

^

Does the user I am calling need Nubefone?

No, the user that receives the call, recieves a regular phone call, indistinguishable from the rest of the regular phone calls, even your phone number will be displayed on the users device.

^

Is it compatible with my mobile service provider?

Yes, as long as your phone provider works in one of the countries Nubefone works at.

The countries where Nubefone works at the moment are: Germany, Andorra, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Chile, China, Cyprus, Denmark, Slovakia, Slovenia, Spain, The United States, Finland, France, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Lybia, Malta, Mexico, Norway, Panama, Netherlands, Paraguay, Peru, Poland, Portugal, Qatar, United Kingdom, Rep. It checks, Rep. Dominican, Romania, Russia, Sweden, Switzerland, Uruguay and Venezuela.

Rates

^

How can I check the rates at a certain phone number?

Inside our app, right next to every phone number there is a blue icon with a price label shape that, when tapped, it shows the exact price rate for that number.

^

If the receiver is not available, will I get charged?

No, if the call receiver is not available you will not be charged.

^

How phone calls are rated?

Calls will be rated per seconds for destinations that exceed the
¢15/minute rate, for all of the rest, calls will be rated per minutes

Excluding special premium phone numbers, the connection fee will be ¢0/minute.

Add Funds

^

How can I add funds?

To add funds to your calling balance visit the Nubefone Payment Site: www.nubefone.com/paymentsite.

You can use for adding funds your credit or debit card or a PayPal account.
If you are using the iPhone app you have the option of using your iTunes account to make an in app-purchase.

^

Do my balance expire?

No, your balance will never expire.

^

I have an iPhone, can I add funds to my balance without using the App Store?

Yes, besides the in app-purchase, iPhone users can use the Nubefone Payment Site too, a more beneficial way for them: www.nubefone.com/paymentsite.

^

Which currency does Nubefone use?

It depends of the country, basically Euros for the European countries
and US Dollars for the others.

Recommend Nubefone

^

What is Recommend Nubefone?

Recommend Nubefone is available to all Nubefone customers, allowing you to recommend Nubefone and earn credit in return.

See the program terms and conditions

^

Who can benefit from this program?

All Nubefone users.

If you are an authorized user, you can also benefit from it. The credit you earn will be added to your extra funds.

^

How do I recommend Nubefone?

You can recommend Nubefone from within the app, on social networks, via email, SMS, etc. You can also share your affiliate link wherever you want (blogs, websites, etc.).

^

How do I access the new Recommend Nubefone points program?

To access the new Recommend Nubefone points program, you need to install Nubefone app v. 2.1.0 or later.
Update Nubefone to get the latest version.

^

What about SMS invites?

If you don’t yet have Nubefone app v. 2.1.0, you will be able to recommend Nubefone by SMS until Sept. 1, 2015. After this date, you will not be able to recommend Nubefone via SMS.

^

How do I earn points?

You earn points with each action your referrals make.
When they create a Nubefone account, when they make their first call, when they make their first top-up and for every minute of their Nubefone calls during the first year. Points never expire.

^

How do I earn Nubefone credit?

Every time you accumulate 2,000 points in your account, we’ll automatically give you FREE Nubefone credit. This credit never expires.

^

What will happen if I update to the new version?

Any invites you’ve sent by SMS in the last 6 months will remain valid and you’ll be awarded any points that may be associated to them.
If you have already been credited for your SMS invites, you won’t receive points for the account creation, but you will receive points when your referrals make their first top up and for all future calls (1 year).

Nubefone Business

^

What is Nubefone for Business?

Nubefone for Business is the same as Nubefone with Business features.

The calling quality and the app is the same as the user version.

See more info at Nubefone Business

^

Who is Nubefone Business for?

Nubefone Business is for companies where a group of employees make international calls and want to have a control of all Nubefone accounts and their balances.

Accounts limits can be established and even live calls can be seen through Nubefone Business interface.

^

How can I sign up for Nubefone Business?

To sign up you must fill up a form you can find at: www.nubefone.com/form-nubefone-business

Once we receive your information we will contact you to complete the sign up process

Nubefone Family

^

What is Nubefone Family?

Nubefone Family is an option that allows you to add up to 10 more users to your account. You will only need to add funds once and your balance will be shared with all users. You can also set usage limits for each user.

^

How do I add users?

Open your Nubefone app and select “More” > “Nubefone Family” in the menu. Then click on the button “Add users” and follow the instructions.
You can add up to 10 users.

 

^

Can those users be in other countries?

Yes, you can add users from other countries to your account. Remember that these users must have a mobile phone number from one of the 47 countries where Nubefone is currently available.

See more info at Check country availability

^

How do I add funds?

Adding funds is the same as it has always been.
Credit from every top-up will now however be available to all users. This way you won’t have to add funds to each user’s account one by one.

More information on “Add Funds”

^

How do I control each user's usage?

You can set usage limits per user. From your Nubefone app, access Nubefone Family and select the user whose usage you want to limit. Enable the “Monthly Limit” option and set the maximum usage per month.

 

Traveling Abroad

^

Do I save expenses of roaming with Nubefone?

No, you don’t. Your mobile phone provider will probably charge you for Nubefone entry calls if you are outside your country.

Roaming is an extra charge from your mobile phone provider that occurs when you use your SIM card outside its network. It’s applied in calls, messages and data access.

However, there are situations in roaming when the incoming calls price is cheaper than outgoing calls, then Nubefone can help you saving money.

Consult your mobile phone provider’s roaming rates and conditions. If you want to know more about roaming, look up this article: http://en.wikipedia.org/wiki/Roaming

^

I travel frequently, can I have several accounts?

Yes, if you have SIM cards from several countries. You can have a Nubefone account for each country, saving the roaming costs.

The accounts will work independently, but if you want a more centralized management, you may be interested in Nubefone Business.

Usual Problems

^

I am not receiving the SMS verification code

Make sure the phone you introduced when you created your account is correct.

If after that you still do not received the message, send us an email to contact@nubefone.com with your phone number and we will try to send it to you again.

^

It says that my phone number its not valid

You can only sign up in Nubefone with a phone number from one of these countries: Germany, Andorra, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Chile, China, Cyprus, Denmark, Slovakia, Slovenia, Spain, The United States, Finland, France, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Lybia, Malta, Mexico, Norway, Panama, Netherlands, Paraguay, Peru, Poland, Portugal, Qatar, United Kingdom, Rep. It checks, Rep. Dominican, Romania, Russia, Sweden, Switzerland, Uruguay and Venezuela.

If you are trying so and it doesn´t work, then we may be experiencing some trouble, contact us at contact@nubefone.com indicating your phone number and we will try to solve it as soon as possible.

^

I never got the free credit gift

The free credit gift it’s only given one time per person, and it is only so the user can try Nubefone, make sure you never had an account with us before.

^

I am calling a contact but Nubefone is calling me

That is perfectly normal, it is the way Nubefone works, you only have to pick up the call and you will talk with your contact.

^

I forgot my password

You can change your password in change password , we will send you a confirmation email.

Learn more

To learn more, sign up for our Newsletter:

Please feel free to contact us, should you need more information about the service or the operation of Nubefone.

Contact us